If you are experiencing on-going low water pressure that is affecting all the taps in your home, contact 311 to submit a service request for a flow test to determine if the water pressure is below the City's standard. This test is done free of charge.
In order for this test to be performed:
You must be at home
Your home must have a water meter
Your water service line must be made of copper.
Note: all flow tests must be conducted using a special flow metering device which is inserted where the water service enters the building at the location of the water meter.
A sound plumbing system is required to ensure that any water service hammering that takes place during the test, does not cause a leak. Old lead or galvanized plumbing before the water meter is problematic and susceptible to leaks when water line hammering occurs. The City does not accept liability for water line hammer damage to non-copper pipes as a result of a flow test. The property owner must replace the service line to copper before City staff can perform a flow test.
If low pressure is NOT on-going see: Water meter recently changed - water pressure is low
If you are a resident of a multi-residential property, you must contact your Property Management Office about this issue.
Note:
The City does not perform flow tests for commercial or industrial properties. Please contact a private company for a flow test.
The City will only take action to resolve water pressure issues if it is determined that your water pressure is equal or less than 7 litres per minute measured at the meter (this is below the minimum acceptable flow for a single family residential property.
If the results of the test indicate that the water services is transmitting a flow of less than 7 litres/minute, then the water service will be replaced on a priority basis.
You must meet the requirements as set out above.
A maximum of 1,500 water services are replaced each year, on a first come first served basis.
If you do not have a water meter, please contact the Meter Office.
