TRIPLEDECKS complaint

[JMan]

Originally posted by seeker
The shipping is only 'free' for the customer, the 'shipper' (ie TripleDecks) still has to pay for it. If that's not obvious, there's a lump on your face you may need to wipe.

I believe fa_bu_lus also pointed out that TripleDecks offered to re-ship his order, with the only expense being his paying for shipping. Which, again, is as plain as that lump on your face that still needs to be wiped.

No need to be an assy about it. I stated that his expense should be the second bout of shipping. I misunderstood the initial post. The other issue of course is the time delay.

 

[seeker]

 

[atro]

Hey,

This is Arthur from TripleDecks.com. Thanks everyone for the positive comments, and the responses to fa_bu_lus' original post.

This forum is probably not the best place to sort out complaints, so fa_bu_lus, please feel free to email me and try to sort this out that way. I always answer all the emails I get, but sometimes it's possible that I don't receive some because of all the spam mail.

As someone already pointed out, shipping is not free. We just pay for it. The cost is hidden in the music. You should always try to give the right shipping address, otherwise you won't get your stuff, and then someone will have to pay for shipping again.

TripleDecks.com is about the music & the people. I try to treat everyone fairly because that's how I'd want to be treated, and because I love this scene.

Thanks,
Arthur Kozlowski
TripleDecks.com

 

[beaker]

what ridiculous logic.

arthur gets thumbs up from me.

 

[xtollo]

I like how in the end tripledecks got better publicity from everyones responses.

My first reaction was: "I wonder how many people's menial complaints ruin small businesses on this board"

 

[fa_bu_lus]

As i had to enter the real world i could not defend myself yesterday:

Although defending myself in cyber space seems very silly.

My thread was inteded as a warning. If many of you have had no troubles with tripledecks until now, great for you. i was in the same situation until now.

I never asked for re-shipping.
AGAIN, I never asked for re-shipping. I am trying to get a refund.

I wanted to track down my package myself, but never received a responce.

Blaming me for an error in adress is not really good customer service. Considering everything is done online, we can not verify if his script is working properly or if I entered to many characters in one line.
In any case, putting blame is not good customer service. Solving the problem is.

Perhaps if he had responded nicely after two weeks of hounding down an answer I would have been open to paying for re-shipping.

Here is the only email I received after two weeks. It was not conducive to me feeling great about the company and wanting to fix things.

Notice no Hello, Hi, Sorry..........

"TripleDecks.com"
> <tripledecks@tripledecks.com>
> > wrote:
> > > Well, if the address was incorrect then there is
> > > nothing we can do.
> > > You're responsible for entering the correct
> address.
> > > I'm looking at
> > > your order here, and it seems to have been sent
> out
> > > the same day
> > > you bought it. We did get an order back and the
> > > contents match
> > > those of your order, so I'm guessing it's yours.
> > > You would have to pay for shipping though, to
> get
> > > those re-shipped.
> > >
> > > Arthur Kozlowski
> > > arthur@tripledecks.com
> > >
> >
> ------------------------------------------------------------------
> > > TripleDecks.com - Electronic Music Online
> > >
> >
> ------------------------------------------------------------------
> > >

 

[RJ45]

fa_bu_lus wrote on 10-17-2003 09:43 AM:
what the hell is S_O_L?

i am assuming it is a put down, but you have to pardon my tribe ignorance. Can you atleast insult me in english?

lol

Besides man, that email from Tripledecks is totally true. What more do you want from them?

"Hello dearest customer that we love,

Please learn your own address. It would make us ever so happy.

Love and kisses and buckets of PLUR,

- Tripledecks"





Like I said, yuo = SOL. (which mean shit out of luck, genius)

 

[fa_bu_lus]

got tanks... perhaps me needs som mo edumacation...


yes, and i would like them to lick my ass hole too.

 

[el presidente Highsteppa]

Originally posted by fa_bu_lus
yes, and i would like them to lick my ass hole too.

that would probably incur an extra service charge.

 

[CosmicbOi]

wtf

i'm with you Fab.. 100%

2 weeks for a response is wayyyy too long? It doesnt take rocket science to realize that once you get an email from a customer you should reply asap....sobeit an email may be missed here and there, but after 2 weeks?! there is no excuse..

and regarding the post by TripleDecks that this isnt the best forum to sort out complaints.. well that may be true.. but this *is* the best forum to post her feelings and opinions..

Fab, thanks for this post! Ive been a customer of TripleDecks for years now, but i'm not willing to give them the opportunity to take their sweet time to respond to any inquiry or concern i may have.

Nick

 

[litespeed]

Originally posted by fa_bu_lus
As i had to enter the real world i could not defend myself yesterday:

Although defending myself in cyber space seems very silly.

My thread was inteded as a warning. If many of you have had no troubles with tripledecks until now, great for you. i was in the same situation until now.

I never asked for re-shipping.
AGAIN, I never asked for re-shipping. I am trying to get a refund.

I wanted to track down my package myself, but never received a responce.

Blaming me for an error in adress is not really good customer service. Considering everything is done online, we can not verify if his script is working properly or if I entered to many characters in one line.
In any case, putting blame is not good customer service. Solving the problem is.

Perhaps if he had responded nicely after two weeks of hounding down an answer I would have been open to paying for re-shipping.

Here is the only email I received after two weeks. It was not conducive to me feeling great about the company and wanting to fix things.

Notice no Hello, Hi, Sorry..........

"TripleDecks.com"
> <tripledecks@tripledecks.com>
> > wrote:
> > > Well, if the address was incorrect then there is
> > > nothing we can do.
> > > You're responsible for entering the correct
> address.
> > > I'm looking at
> > > your order here, and it seems to have been sent
> out
> > > the same day
> > > you bought it. We did get an order back and the
> > > contents match
> > > those of your order, so I'm guessing it's yours.
> > > You would have to pay for shipping though, to
> get
> > > those re-shipped.
> > >
> > > Arthur Kozlowski
> > > arthur@tripledecks.com
> > >
> >
> ------------------------------------------------------------------
> > > TripleDecks.com - Electronic Music Online
> > >
> >
> ------------------------------------------------------------------
> > >

LOL... I'm with you man... what a rude bastard!

what about your end of the emails?
why don't you post those for everyone to see as well?
I'm willing to bet your emails were very demanding and over the top.

 

[SneakyPete]

Originally posted by Skipper
If the cost of shipping her the stuff is small, and she's a regular customer who vows never to buy from there again, you would be wise to just ship her the stuff on your tab.

She realizes its her mistake, and probably would be more careful in the future. Why lose a customer when you could solve the problem and keep her happy for the cost of shipping on this order?

People who work in "customer service" too often focus on who is right, instead of thinking "how can we keep this customer happy?" Of course there are limits to how much a company should bend over backwards to meet the demands of one customer, but in this case, the cost of keeping Fab as a customer is negligble.

This is the only intelligent post in this thread.

 

[seeker]

Re: wtf

Originally posted by CosmicbOi

and regarding the post by TripleDecks that this isnt the best forum to sort out complaints.. well that may be true.. but this *is* the best forum to post her feelings and opinions..

do you and fa_bu_lus hang out and smoke crack 24/7?

 

[CosmicbOi]

ohh what a dissssss

That's a good one.. I must remember that one.

I see that school did you a lot of good if that's the best thing you could come up with.

Nick

 

[seeker]

yeah, you're right. that was pretty lame. let me try again:

did it occur to you when you were writing that sentence out that the whole reason this thread exists is because fa_bu_lus thought this was a good forum to air his dirty laundry with TripleDecks in?

Maybe you can see why I thought you were smoking crack. At least then you'd have an excuse.

This thread is the most fun I've had all day.

 

[CosmicbOi]

..

oh .. so what you are saying is that TRIBE is not a good place for people to talk/discuss good or bad shit that has happened to them..??

i recall many people "airing their dirty laundry" about clubs or parties or cd's or vinyl etc.. why is this any different?

Nick

 

[Stormshadow]

psst...'TRIBE' got upset because fabulus screwed up, then decided to slander a company in a public forum for no real reason other than he was pissed off.

 

[seeker]

I'm in an argument on the 'net. Loss of Cool Points X 1 000 000.

 

[CosmicbOi]

Fab screwed up. Yes.
She conceded her error in her first post.

Why did the company take 2 weeks to respond? Oh because they thought her mail was spam? Good reason.

So Fab comes on, (pissed off) and vents her frustration..
Some people agree, some disagree.. whatever the case, it sparked some good posts and some good debate..ie: Skipper's post.

but according to you guys Fab had no right to post this because it is slander?

Oh so when a partier goes to the Guv. and has a bad experience and posts about it, is that slander too?

please educate me as to the proper Tribe posting policies..

actually dont bother. ..

Nick

 

[Stormshadow]

Dude, she titled the thread "Don't Buy Anything from TRIPLEDECKS.com".

Then gave some half truth on why we shouldn't.
That's hurting. If it was constructive criticism, it would be more than welcome.

And the other reason people were upset is because we all know TripleDecks is a good company, run by people who have aided our scene.
People don't like seeing a small company's name tarnished just because a person doesn't know how to deal their problems themselves.

 

[atro]

This person has gotten their full refund for the order now. As for answering concerns or questions by email, that's done to the best of our ability and usually happens right away.

Thanks,
Arthur Kozlowski
TripleDecks.com