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Rtfm

seeker

TRIBE Member
So, here's the thing. You own a computer. Your computer has software. You use the software to get things done.

Your software may have come from a major company (ie Microsoft), or maybe just some 1337 h4XX0r monkey on teh intarweb, or someplace else.

One day, you try to do something and it doesn't work. So, where should you go to get help? You could ask Tribe. That's a reasonable approach. There's lots of people here who probably use similar stuff. You might have to wait a while, and will definitely have to endure some completely unrelated responses. That's part of the game.

You could also check Google (you may have been told this when you consulted Tribe). Google is a very valuable search engine. It is extremely powerful. Not only can you search for web pages and images, but you can also search newsgroups. Searching newsgroups is a good way to find an answer to a problem because if you're having a problem with a popular piece of software, chances are somebody else has had the problem too. Again, the same rules apply, you may be told any number of things about the answer to your problem. Newsgroups can be like Tribe x 1000. You may even be told to RTFM.

This is the most reasonable option for you to take, and where you probably should start looking for answers to any software problem you might have.

READ THE FUCKING MANUAL!!!

All major software companies include manuals (aka help files) with their software. They probably also have great help sites on the web. Use them! Be proactive in your search for help and you will be rewarded tenfold!

Good luck with your problem, and happy RTFMing.
 
Alex D. from TRIBE on Utility Room

seeker

TRIBE Member
in case you (in general, not pr0nstar) were wondering, this reply is exactly what I was referring to about consulting Tribe. :D
 

pr0nstar

TRIBE Member
You have to learn...

I've been in IT for years now.. and I've learned one thing for sure.
People are a) Lazy b) Don't like to learn.

Why should they google it when they can ask on Tribe?
Why should they learn, when someone might help them fix it easily without RTFM...

See geeks like to learn and RTFM when they have to... or google it, etc...

But some will never learn more about computers...

I've had users I've showed how to do so-and-so more than 2-3 times and they still call me for the same problem.

I don't really care, it's my job and it pays well ;)

pr0nstar
 
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Sunshyne Jones

TRIBE Member
I also like books and manuals written ABOUT software by someone else, rather than relying totally on the ones that come with the software.

Asking tribe can be fun because it drives some people nuts. ANd really, someone may just take the time to share their experience and expertise and actually offer some helpful instruction or advice.
 

FC St. Pauli

TRIBE Member
Originally posted by pr0nstar
You have to learn...

I've been in IT for years now.. and I've learned one thing for sure.
People are a) Lazy b) Don't like to learn.

Why should they google it when they can ask on Tribe?
Why should they learn, when someone might help them fix it easily without RTFM...

See geeks like to learn and RTFM when they have to... or google it, etc...

But some will never learn more about computers...

I've had users I've showed how to do so-and-so more than 2-3 times and they still call me for the same problem.

I don't really care, it's my job and it pays well ;)

pr0nstar

amen!

I need the $$$
 

seeker

TRIBE Member
Originally posted by pr0nstar
You have to learn...
I've had users I've showed how to do so-and-so more than 2-3 times and they still call me for the same problem.

I don't really care, it's my job and it pays well ;)

pr0nstar

It's my job. It doesn't pay well. And when I have to answer the same question 3 or 4 times *during the same call*, I should have every right and reason to scream RTFM into the fone and hang up.

yes, this rant is borne of my own frustration. :)
 
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FC St. Pauli

TRIBE Member
Originally posted by seeker
It's my job. It doesn't pay well. And when I have to answer the same question 3 or 4 times *during the same call*, I should have every right and reason to scream RTFM into the fone and hang up.

yes, this rant is borne of my own frustration. :)

try reading a book while you are talking to them
 

seeker

TRIBE Member
Originally posted by FC St. Pauli
try reading a book while you are talking to them

I read Tribe instead. I can't focus on a book, the constant gibbering and repetition from the person on the other end of the fone is distracting.
 

Eclectic

TRIBE Member
I read a book, post on 4 message boards and listen to www.breaksfm.com all while helping people check their email.


My job makes me feel so great when I go home I have to smoke a copious amount of marijuana in order to feel somewhat normal.


Three cheers for Tech Support!
 
Originally posted by seeker
yes, this rant is borne of my own frustration.

If it's borne from your own frustration at work, then leave tribe out of it.

There are LOTS of non-technical people on tribe who have read the fucking manual and who still require help for various reasons.

Personally, I've asked lots of questions where I've googled (no manual readily available) but do not get the results I'm looking for. And when I need the correct answer and quickly, I'll post a thread. No big deal. In 100% of the time, people have come through for me and offered suggestions (i.e. not "use google").
 
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Eclectic

TRIBE Member
p1g3b.jpg
 

seeker

TRIBE Member
Originally posted by daddyiwantchocolate
If it's borne from your own frustration at work, then leave tribe out of it.

I absolutely will not leave Tribe out of it. Enough people post shit around here about their everyday lives, and I'm entitled to do the same. Besides, this wasn't directed at Tribe in particular, so put a sock (cock?) in it.














;)
 
Originally posted by seeker
I absolutely will not leave Tribe out of it. Enough people post shit around here about their everyday lives, and I'm entitled to do the same. Besides, this wasn't directed at Tribe in particular, so put a sock (cock?) in it.

SO WHAT IF I MISREAD YOUR INITIAL POST.

HEY?!?

p.s. cock please, TIA.
 
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Sunshyne Jones

TRIBE Member
Originally posted by daddyiwantchocolate
If it's borne from your own frustration at work, then leave tribe out of it.

There are LOTS of non-technical people on tribe who have read the fucking manual and who still require help for various reasons.

Personally, I've asked lots of questions where I've googled (no manual readily available) but do not get the results I'm looking for. And when I need the correct answer and quickly, I'll post a thread. No big deal. In 100% of the time, people have come through for me and offered suggestions (i.e. not "use google").

exactamundo
 

Sunshyne Jones

TRIBE Member
people who are totally in the know about computers and especially those who (a) work in the field or (b) ALWAYS get asked for help just 'cause they know about it

they think that people who AREN'T in the know and have to ask for help EVEN when they read the manual or use the help feature or try google

are idiots or only want to annoy them

i know lots about computers - as a user, not a programmer or a techie etc. - but I still need help too. I can help others and yet I still find myself needing advice or that one little stoopid thing I can't figure out on my own. and I have to ask someone who knows.

you learn who can take the request and who just doesn't want to be asked for computer help ever again. you can tell by their ranting.

it's like trying to hook up your speaker system or anything like that, when you don't REALLY know what you're doing ... there's always that one little connection you forgot or that one little command or that one piece of knowledge that you just cannot access from your own brain and you need to ask for help 'cause it won't work till you get that

one

little

piece

of

info!
 

tayo

TRIBE Member
also usually you only get a limited amount of time after you purchase to use the free tech support, so you feel like you might as well get your money's worth and use it.. even if RTFM makes more sense, having a paid specialist at your beck and call is so much more luxuriant :)
 

mattt416

TRIBE Member
serious! if you're such a smartass, why are you doing tech. support? :)

i did notice an influx in tech. related questions on tribe, and maybe feel that there should be a seperate forum for them, but if people want to ask for help about tech. related matters, why not? i mean, you could tell everyone to go search review sites when they ask for mp3 suggestions, when they want information on whether or not a movie is worth watching, etc. why should tech. questions be any different?
 
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