Anyone else here use XP and the remote desktop stuff? My home machine is running fine IP pingable etc etc ... but I can't connect to it. Some others have mentioned that Rogers has been doing some screwy stuff lately. Would they be blocking certain ports or anything?
rogers has also put restrictions on their email service, i can't send emails to more than approx 20 recipients @ a time, what kind of limitation is that? i could understand 100/500 or whatever but 20...
when i approached them about it they denied that there were any restrictions on their email service. They said it should be fine, i've tried with several personal emails to send to 50 recipients to no avail.
Yeah we are behind one but have specific ways of getting out. The connection to home has worked up until last week, and others in the office can still get to their home back. Must be the changes Rogers has done in my neighbourhood or something like that. Oh well I'm going to install PCA 10X when I get home and see if that helps.
I have freakin tech support on speed dial since my connection has been useless 80% of the time. (I got signed up the same day everyone switched to rogers fro @home).
Well they've known about the problem since Dec. 6th.. IP collisions with the DHCP that assigns you an ip and takes it back again. It appears to work ok except you can't actually access anything.
They claim to be working on it.. blah blah.. they claim to have Lucent bastards down there duking it out with the hardware. Mostly I get a different story every time I call. Apparently it only affects a smallish percentage of customers (I'm in London by the way), so be sure and complain and get some credit on your bill.
I called once a while back when the connection was down for just me (I assume this because I waited less than 20 minutes on hold). Not my email connection, but my internet connection.
After describing my problem to knob #1 on the phone, I wait while he discusses it, presumably with knob #2 for a minute, and then he comes back to me with this explanation:
"yeah... we're uh... having problems with our email servers".
If I could reach through the phone and slap that sonofabitch across the head I would have.
I've even known people who have worked for Rogers tech support and quit in frustration days later because everyone there is a complete moron. I swear they just upgraded to Monkey1.0 from the beta version last week. The total IQ in their tech department can't be much higher than the average age.
But..... all in all I can't really complain about my connection. It's still up 99% of the time, and never really slow.
I'm running Bell ADSL and Rogers concurrently right now. I get more consistent ping responses to my Rogers gateway from my Bell connection than my Rogers. Rogers still refuses to acknowledge there's a problem.
As an example of how poorly planned the Rogers network is - when I plug the Rogers connection into my switch, Rogers allows DHCP broadcasts into their network and I begin to lease IPs from my pool of private IPs. Go Rogers.
Oh, to add to that - since the default gateway given out by my DHCP server is the router to my ADSL connection, the people on my Rogers segment who get IP addresses from me start to access the Internet through MY DSL connection.
one tip i have for avoiding phone line frustrations is, as soon as tech support picks up the phone, tell the person to escalate you to third level techsupport.
tell them that you know what the problem is, and that they won't be able to help you in 1st level.
that way you get a more technical person on the phone, and the stress level is quickly relieved.