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my grocery gateway experience

Discussion in 'TRIBE Main Forum' started by Rosey, Mar 11, 2002.

  1. Rosey

    Rosey TRIBE Member

    well, my lack of a motor vehicle makes it hard to get big items from the grocery store, so i decided to give the grocery gateway thing a try. allow me to relate my experience.

    registering: my online registration form was denied for some reason. turns out it was because my roommate had previously ordered and they don't allow seperate accounts for the same address. i emailed customer service and they emailed back and told me to call them. i called and set up an account with a very friendly and helpful customer service rep. however, she misspelt my login name, my email address, and my street name, even though i clearly spelt out each word for her over the phone (B as in bob, A as in adam....). that meant i did not recieve the email telling me what my misspelt login name was, so i wasted soem time trying to login and getting rejected. i had to call back to get that corrected. once i finally got all that sorted out i was able to login quickly.

    ordering: the site was fairly well organized and easy to navigate, the selection was good and they had almost everything i wanted (and then some). the prices were ~10%-25% cheaper than my usual grocery store. and as much as 40% cheaper for things like large size boxes of cereal and peanut butter. also featured items were very well priced. my only complaint is the lack of 'president's choice' and 'no-name' alternatives, which is understandable but lamented. i had not been shopping in some time so decided to stock up and order ~$150 dollars worth of food and household supplies. the items were well organized and cross referenced amongst different categories, but not well described. clicking on an item for 'more information' simply showed a slightly bigger picture and repeated the vague description from the main list (i.e. 100% whole wheat bread).

    delivery: i placed my order on a wednesday and was able to select a thursday delivery time, 6:30 to 8:00pm was the window, i believe. the driver arrived at 6:00 with my order (half an hour early, suprisingly enough), which was a little annoying because i was just getting out of the shower and had to answer the door in my rob, but no biggie. however, the first box that he brought up contained 4 boxes of maxi pads, and some raspberry, chewable tyelenol, among other things that i definately did not order. i pointed that out (i really have no use for maxi pads) and he apologized and took the box back, but brought up the 5 other boxes laden with the stuff i did order. the driver was polite and efficient and left quickly. so i started to put stuff away and check it off the attached invoice, i soon noticed that i was missing things. i concluded that ~%25 of my order was not present, but was marked on the invoice as 'delivered' & 'received'.

    follow-up: i called the customer service number and explained the problem and listed the items that i had not received, they aplogized profusly and promised to follow-up. they called me back 20 minutes later and told me that they had contacted the driver and that he did not have the rest of my order, the mistake must have been at the warehouse. they offered to send them out for saturday between 11-12 (since i was not available friday). i agreed to that (i wanted my food!), but because i am too reasonable and understanding, i did not ask for a refund or credit. i set my alarm for 10:30 on sat but got up at around 10:15, 2 minutes after i rolled out of bed a grocery gateway rep called to tell me that 'due to difficulties at the warehouse' they could not make the 11-12 delivery time for my order. they offered to send it 'sometime in the afternoon or on sunday' but they 'could not be sure of what time in the afternoon the order would be ready' at that point. i was not certain i would be home all afternoon and i was going to be out of town on sunday, so i declined and made arrangements for them to redeliver the order monday (tonight) between 6-7. they also offered me a $10 'inconvenience' credit toward my next order, which i accepted.

    conclusion: well, if they show up tonight with the rest of my stuff i will give them another chance because i appreciate the potential convenience of their service. if they screw it up again i will wait until some competition comes along before i try online grovery shopping again.

    anybody else had good or bad experiences with grocery gateway that they wish to share?
  2. tommysmalls

    tommysmalls TRIBE Member

    i've been with GG since the beginning....like 3 years ago....the best days were when they were out of stock on an item and they would knock off the charge, and replace it with a better or bigger product of the same kind...

    ...oh yeah, and us bachelors won the $2000 bbq they gave away 2 years ago

    they're the best!!!!! (but not for produce, i go to the market for those)
  3. tommysmalls

    tommysmalls TRIBE Member

    my last delivery came 20 minutes late (i didn't even notice) *ding ding* free delivery !!!

    and they deliver booze now too !!

    GG is THE MAN!
  4. tommysmalls

    tommysmalls TRIBE Member

    ps. rosey, check out 'payback' on the tribe ftp (and that derrick may is smokin!)
  5. Rosey

    Rosey TRIBE Member

    will do, but please, please, please put up any cristian vogel that you have...his stuff is so hard to find. and he was so good when he was here.
  6. Guest

    Guest Guest

    Sounds like a beginning to a porn movie........Excuse me but I think you forgot my bananas
  7. 416

    416 TRIBE Member

    I've been using that shit for month or two now. I've never had any problems with them.

    I wouldn't by your produce from them. It's frozen sometimes which means that it turns to mush when it thaws, which really really sucks.

    Oh ya, one time I didn't check out the price for some colliflower and ended up paying 8 bucks for it. That wasn't very cool.

    But ya, it's sweet.

    And the option to pay with an interac card at the door is some sweet action.
  8. Guest

    Guest Guest

    Sorry but you are lazy!
    Instead of bitching about a online service that was developed for people with actual problems preventing them from going to a supermarket.
    Get off your butt and go to a supermarket get grocery's the normal way.
    I cannot believe that young people are actually too lazy to go out to shop that they are buying grocery's off a computer screen.
    As my father would say what's wrong with your legs, are they Damn broken.
    Buying fruits and vegetables from a computer screen eeewww very trashy!
    Sorry but if you have a disability in which prevents you from going to the supermarket or are a senior then this service is great, use it. It was actually developed for you.
    But if you are a young able body person using this service you are just plain lazy!
  9. Jazz

    Jazz TRIBE Member

    Only used GG once, didn't have any problems... they showed up on time, nothing was missing, no complaints at all...
  10. tommysmalls

    tommysmalls TRIBE Member

    pest - you need to chillax (again)

    for a person like me living downtown with no car, with no grocery store within a 30 minute walk, i'm not about to bug my friends with auto's to take me to a grocery store every fucking week

    plus, not to mention the time that it takes to go to and from the store, and in the store..

    We live in the 21st century now - get with the fucking program

    ps, rosey, vogel mixes will be uploaded tonight :)
  11. Rosey

    Rosey TRIBE Member

    Re: Re: my grocery gateway experience

    you are a:
  12. 416

    416 TRIBE Member


    I totally agree.

    Except for the part about the vogel mixes. That doesn't sit well with me at all.
  13. Guest

    Guest Guest

    How much extra do you pay due to your lazyness!
    Shit $8.00 for califlower wow your nuts.
    What's wrong with our generation, nobody can save a penny, people are to lazy to do things that are easy and normal to do. People like to blame everyone in society but themselves.
    Our generation has to have everything given to them.
    After reading this thread I realized why generation x can't make it without mommy and daddy its because there lazy!
  14. Guest

    Guest Guest

    Sorry but if you live downtown there are markets everywhere some open quite late. China town is open 365 days a year. Everything is T.T.C accessable so don't give me that crap about if you don't have a car what can I do.
    It has nothing to do with what age you live in you downtown people are just plain and simple LAZY!
    Rosey your not to bright if the only thing that you can say is that troll crap. OOOh I am a troll, good one. You got me you wiener!
  15. finary

    finary TRIBE Promoter

    I first ordered from them about 2 years ago.. and since then have ordered maybe 3-5 more times.

    ive always had an excellent experience with them... most of the time they are accurate and on-time, but when they arent they are always giving me more credit than necessary, or waiving delivery fees, etc.

    I usually don't have to ask to be accomadated either, normally they will simply offer.


    p.s. Pest, shut the fuck up already.
    Last edited: Mar 11, 2002
  16. 416

    416 TRIBE Member


    Pest, you're too funny. I'm so sure you need to go off on some crazy beligerent rant about what's wrong with this generation because someone ordered something online. Too funny.

    I don't really care if I wasted 8 skins on some colliflower, it's not a big deal. The only thing that really bugged me was all the flak I got from my girl about being too stupid to look at the price of something I'm buying... a little habit I have in real stores too.

    Anyway, shush bitchtits. Quit ranting. Or find some sort of half decent cause to rant about.


  17. SlipperyPete

    SlipperyPete TRIBE Member

    welcome back to ignore country (@ PESTilence)

    I've ordered from GG twice, both times some items were forgotten or damaged. Calling their customer service # and explaining the problems with the order resulted in credits being applied to my account on both occasions, no questions asked.

    Re: $8 cauliflower -- I had a similar experience with this -- as I was going thru my receipt I noticed I'd ordered some expensive produce as well (they were mangoes) -- even though they were delivered intact I included these mangoes as items that had been *forgotten* -- they happily credited my account for $7 worth of mango :)
    Last edited: Mar 11, 2002
  18. tommysmalls

    tommysmalls TRIBE Member

    i'm sorry - i have higher standards than the food that comes outta chinatown, i don't like to buy food thats 4 hours from being tossed on the sidewalk - i walk through chinatown 4 times a day - so don't call me lazy you stone-header stupid fucker

    yeah - i'm gonna carry 6 bags of groceries on the streetcar :rolleyes:

    Pest - i have news for you - you are not very bright - i'm being serious - very serious.
  19. tommysmalls

    tommysmalls TRIBE Member

  20. Rosey

    Rosey TRIBE Member

    my thoughts exactly.....so much for a second chance (as if that was serious)

    i leave you with these words:
  21. Guest

    Guest Guest

    Wow your calling me not too bright, your buying groceries from a computer screen. What the hell is wrong with vegatables and fruit from China town if you had half of a brain you would figure out that it is some of the freshest fruits and veggies around due to the amount they sell and how fast they sell it.
    Shit go back to high school to learn something about business.
    Go down to chinatown at anytime day or night and you will see it packed people are continually buying the produce.
    So it is usually fresh if not you can tell by looking at it, if you could distinguish between an apple and a cucumber but they way you sound probably not. The prices are usually half the price then your local (rip-off) lowblaws.
    But wow you can't get the freshness of never seeing the item like you do on the computer.
    Give me a break.
    You arfe just upset because I have a point your lazy and thats all there is to it.
  22. MalGlo

    MalGlo TRIBE Member

    woah.. talk about picking the perfect alias online... 'pest'

  23. Guest

    Guest Guest

    What is that some racist comment against orientals, what are you calling them dirty. What the hell is your prombem!
    There is no room on this board for racists!
  24. SlipperyPete

    SlipperyPete TRIBE Member

    Yes, and you're typing at a computer screen. WHat's your fucking point?

    The fact that you can walk up Spadina between rows of fresh produce on the sidewalk and rotting produce on the curb isn't everyones cup of tea.

    So good business means what now?

    You lost me here. I distinguish between apples and cucumbers in many ways. I'm sure your way is that the cucumbers go up your ass (a la sausage), and the apples go in your mouth, just like a wee piggy

    I thought this was about GroceryGateway?

    A great argument summed up with a flair of brilliance. BRAVO!

    No, you can't 'see' the items you're getting, and that would tend to affect the purchase of produce the most. However, from GroceryGateway's perspective, it is advantageous for them to send only good quality produce, since I for one was skeptical about buying fresh fruits and vegetables from them. When they filled my order with quality items, and not rotting lettuce, etc., it instilled a bit of trust on my part.

    You see Pest, trust, like respect, is earned and not given away.

    PS [​IMG]
  25. 416

    416 TRIBE Member

    Pest, it isn't that I'm lazy or that I don't like china town (I'm all over those nasty little steam bun thingies). The problem is that I'm much too busy to be running around town to buy canned food and dried beans and shit. If I where to hit up even the local loblaws once a week it would cut into the time I have allocated to sodomizing your dad. This is clearly an unacceptable scenario for both myself, and your dad. I'm sure you can understand this situation and will no longer credit the destruction of modern western civilization to me and my filthy online grocery buying habit after reviewing my reasoning. It must be clear to you now that this service was indeed designed for people like me who's time is constrained because of various buggery commitments that simply cannot be avoided.

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