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IT Peeps - IVR setup

labRat

TRIBE Member
Does anyone have experience with setting up an IVR (interactive voice response) system coming off a T1 with about 10 direct lines?

i'm trying to implement a test system where we can call in and listen to pre-recorded sentences and also record a message and have it playback.

we will have access to getting a T1 brought into our building for this, but now we have to figure out how to implement the IVR portion.

basically, if any of you have experience with this i'd be interested in knowing what i would need to do this. a simple windows 2000 box with a T1 card and some software? we need group network access to this box for the recordings and to put our own messages on it for playback as well as configuring the system.

any help would be appreciated ... thanks.

--craig
 
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MalGlo

TRIBE Member
oh thats so easy

you just install that software.. plug into the thingy... reboot... (i do it twice for effect) then load up that software... and bAM!

hope that was helpful! ;)

Cheers,

Dave
 

labRat

TRIBE Member
Originally posted by MalGlo
oh thats so easy

you just install that software.. plug into the thingy... reboot... (i do it twice for effect) then load up that software... and bAM!

hope that was helpful! ;)

Cheers,

Dave
the dumbass store called: they are out of you!

re: voice cards - iono, i'm just starting to look into it. basically whatever's availble to work.

--craig
 
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dj Red Turtle

TRIBE Promoter
We're currently using a couple of sun boxes. One for telecom duties and the other for database operations. I handle ivr coding (more towards voicemail applications). What type of signalling are u guys are going to use? ss7? mf?
 

labRat

TRIBE Member
Originally posted by dj Red Turtle
We're currently using a couple of sun boxes. One for telecom duties and the other for database operations. I handle ivr coding (more towards voicemail applications). What type of signalling are u guys are going to use? ss7? mf?
uh ... dood? i know nothing about what you speak of. i'm a lonely design engineer not a fukken IT person.

lamens is what i speak in.

hrmmm... you obviously know what you're talking about and maybe you can help. i will email you and take this 'offline'.

thanks.

--craig

ps. dave smells like dirty underwear
 

Balzz

TRIBE Member
I can setup the T1 router but the IVR is unknown to me. There be dragons. :D

Wait a sec...you can get cards with a PRI now? :eek:
 

labRat

TRIBE Member
^^^T1 is already going to be put in place ... I'm more concerned about the IVR/server/software shite.

but thanks.

dj Red Turtle : private message sent!

--craig
 
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labRat

TRIBE Member
Originally posted by Dark-Rave
hey labrat,

what IVR application are you using? Also is your office going to have a mini call centre?
pen

iono anything. we haven't purchased any of the hardware or software for this ... all we have is a T1 that will be installed with 10 dedicated lines, and then, well, nothing so far.

it will not be a mini call centre, more of a testing facility. allowing us to make calls outside and hearing messages and/or recording our own messages.

i will look into the links provided, thanks.

--craig
 
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