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Insurance Service Reps

kyfe

TRIBE Member
HB Group Insurance Management is holding an open house for those interested in the Licensed Insurance Representative (LIR) position.

SUMMARY:
The Licensed Insurance Representative is responsible for providing quality customer service and sales to new and existing clients over the telephone.

RESPONSIBILITIES:
1. Provide automobile and property insurance quotes to new/existing clients.
2. Advise clients on what type of coverage/policy would best meet their needs.
3. Provide front line underwriting in terms of determining whether a client qualifies for a quotation.
4. Sell automobile and property insurance to clients in accordance with underwriting guidelines.
5. Ensure proper authorities/sign off obtained for quotations/sales that exceed binding authority.
6. Process policy amendments for automobile and property insurance as requested by clients.
7. Assist in peer audit process to help reinforce contact centre procedures and goals.
8. Assist in monitoring the queue to help ensure optimal customer service response times.
9. Achieve set goals for customer service, quality, productivity and sales.

SKILLS AND KNOWLEDGE:
1. Post secondary education or equivalent experience
2. Possess RIBO or OTL license or are willing to attain and maintain OTL License
3. Strong customer service skills with ability to establish rapport
4. Good computer/keyboarding skills (35 wpm)
5. Excellent time management & multitasking skills
6. Solid problem solving and decision making skills
7. Ability to work within a team environment in a call centre setting
8. Flexibility, able to deal with change to ensure customer service standards are maintained
9. Strong learning orientation – has a positive attitude and is eager to learn new skills
10. Previous sales and service experience an asset
11. Previous inbound call centre experience an asset
12. Working toward CIP designation an asset


WORKING CONDITIONS:
Ability to work shifts – Hours of Operation: 8 a.m. to 8 p.m. Monday through Friday and some Saturdays (Saturday hours to be determined)
LOCATION: Direct Distribution Contact Centre, Mississauga, ON
COMPANY: HB group insurance management ltd, Mississauga Ontario.
SALARY: $31,284 – $34,760

Anyone who is interested Send me a PM and I can provide details on the procedure and how to apply

Kyfe
 
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