tommysmalls
TRIBE Member
i know they have a new policy aimed at finally curbing all the piracy that they've been encouraging over the past 10 years. however. their new policy disregards any human element to the nature of a business transaction. i bought the only copy of baraka they had (my first dvd purchase), not realizing that it was the discontinued 1994 release that has a poor a video quality as i've seen on vhs tapes. i go back to see if i can exchange it for the newer release, and it turns out the new release isn't even available in canada (?????). even so, since i opened the package, its a done deal. i appreciate their policy - but there is no human element to this, and there is no room for any compromise or leeway - i am the proud owner of a poor-ass quality third rate dvd, and i have to like it. MY ATTEMPT TO EXCHANGE THE DVD TOOK PLACE 2 HOURS AFTER BUYING IT.
what kills me is, if i would have made the transaction 3 days ago, and if i would thrown away the receipt, and played frisbee with the disc, THEY WOULD HAVE GLADLY GIVEN MY MONEY BACK, NO QUESTIONS ASKED.
technically, i'm in the wrong here, i realize that - its their policy, they have to administer it - but what kills me is there is no thought to the individual consumer in this case - no room for error whatsoever, which my bad in this case.
FUCK THESE CORPORATIONS - I've had it.
blockbuster,rogers, and now hmv
UGH!
what kills me is, if i would have made the transaction 3 days ago, and if i would thrown away the receipt, and played frisbee with the disc, THEY WOULD HAVE GLADLY GIVEN MY MONEY BACK, NO QUESTIONS ASKED.
technically, i'm in the wrong here, i realize that - its their policy, they have to administer it - but what kills me is there is no thought to the individual consumer in this case - no room for error whatsoever, which my bad in this case.
FUCK THESE CORPORATIONS - I've had it.
blockbuster,rogers, and now hmv
UGH!
