i think there is a vast difference between one lcbo outlet and the ttcI think funding is the most important thing. Putting a little extra in cleanliness and capital projects can go a long way to make people 'feel' the TTC is better rather than get told it's "broken". It's just underfunded.
"The real problem with the TTC is that it's one of the most efficient transit agencies in North America. Last year, it carried a record number of passengers – 471 million – using 300 fewer buses and streetcars than it had back in 1988 when it carried only 463 million passengers. It did this by packing more of us into vehicles that come less frequently, and by cutting back on cleanups and repairs. This was necessary because the TTC relies on fares for three quarters of its operating costs. Even the Metropolitan Transportation Authority in New York City receives more government support per rider than the TTC does."
Now not that long ago I remember a grimy old, smelly LCBO that was the frequent recipient of anti public-sector attacks. It went through a transformation since then, a rebranding, layout and decor were focused on, and savvy promotional campaigns, features on premium products. Satisfaction with the service went through the roof. It's currently at 83% satisfaction. It used to be a fraction of that.
Now you can see with the current funding formula of the TTC, putting extra money into service increases and feel-good projects is impossible. It's just stretched to the limit of efficiency and it shows. People wrongly attribute the funding issues to the union being paid too much. They aren't. Private sector takeovers of public transit systems have resulted in financial and functional disasters (Melbourne, London, etc). The real problem is a structural deficit and unfair funding formula it has had to make do with for years. It remains the only large transit system in North America that doesn't get any state/province funding.
The issue with transit is complex, but I think complexities are only entertained as luxuries in this current City council, and by only a few who prefer to think hard about it.
im surprised you actually decided to use that as your model otis