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Bilingual Customer Service Agents

supakeli

TRIBE Member
from www.gojobs.gov.on.ca

second language required is not limited to french

Job Title: CUSTOMER SERVICE AGENTS (18)

Ministry: Health & Long-Term Care

Job Classification: Office Admin.10

Job Schedule: 3

Bargaining Unit: OPSEU-OAD

Length of Assignment: permanent

Salary: $22.05 - $25.17 / hourly

Location: Toronto (900 Bay St.)

Status: Open

Description: The Ministry of Health and Long-Term Care’s communications and information branch seeks highly motivated, energetic self-starters with superior English language skills and one or more additional languages to work in a multilingual call centre responding to a variety of complex questions relating to the policies, services and programs of the ministry and other projects. You will: assess clients' needs; conduct on line searches; identify contentious issues, emerging trends; provide response/referral/solution.

Qualifications: demonstrated work experience in a high-volume call centre explaining complex issues/programs; demonstrated experience working on an automated call distributor; excellent English communication skills and advanced oral communication skills in one or more other languages; excellent customer service, organization, research, evaluation, analytical skills; demonstrated experience multi-tasking in high pressure, noisy environment; tact, sound judgment; experience working with/knowledge of Internet functions, word-processing (Word), database software to access information; knowledge of government, health-related agencies; ability to work various shifts.

Apply by: May 12, 2006 to File: HLC203-06, Ministry of Health and Long-Term Care, Human Resources Branch, Client Services, 5700 Yonge St., 2nd Fl., Toronto, ON M2M 4K5. Fax: 416-326-4107. E-mail: CIBresumes@moh.gov.on.ca (quote file number in subject line, MS Word). Only applicants selected for interview will be contacted.
 
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