Bell's bait-n'-switch

[starr]

This is why I hate big corporations.
At the beginning of the school year, Bell and Rogers both offered a $20 for 6 months high speed internet plan.
I was going to go with Rogers, but chose Bell instead - because my landlord was being weird about the cable bill.

I joined in October.
For October I didn't get billed at all.
For November I got billed $44 - this showed up on my December statement.
I assumed, incorrectly, that they billed me bi-montlhy or something.
For December I've been billed $44 as well - which showed up on my latest (January) statement.

This made me wonder what was going on.
I just called Bell.
The chick tells me that they can refund me the $40 extra they've charged me, but that the promotion has passed and now I'll have to pay $44 a month.

WTF.
I said that was unacceptable and wanted to speak to a supervisor.
The supervisors are all busy, so they are going to call me back.

Is it my fault that I didn't notice anything until the second billing?
Do I have a right to demand they figure out a way that I only pay $120 for 6 months?
Because that is what I'm going to ask they do.

Between the crappy customer service at Rogers and Bell doing this I feel like I should just disconnect my internet all together.
Argh.

 

[Guest]

I think I pay $30 an month for sympatico, and $40 for rogers.
I've had no problems with either.
As far as poor customer service goes, try being really nice and friendly towards them. Maybe even try and make a little small talk. You'd be surprised how much you can get done if you do.

 

[starr]

<font face="Verdana, Arial" size="2">Originally posted by ~dazed~:
As far as poor customer service goes, try being really nice and friendly towards them. Maybe even try and make a little small talk. You'd be surprised how much you can get done if you do.</font>

Fabulous advice, worked like a charm.
Of course, it also could have been the fact that the girl I spoke to this time spoke English.
Meh

 

[Plato]

im paying nearly 50$s for sympatico dsl a month.

wtf!?

p[l]a+0

 

[g0nz0]

and i pay 53$/month with rogers...

...they get ya when you dont subscribe with their TV service

... does bell give you a surcharge if you dont have a phone line with them???


z0- &lt;&lt; mayb making the switch rogers 2 bell

 

[Guest]

<font face="Verdana, Arial" size="2">Originally posted by starr:
it also could have been the fact that the girl I spoke to this time spoke English.
Meh</font>

haha... that usually helps

 

[MBoy]

I have a buddy who cancelled his phone because he wasn't happy with the quality of his phone. They offered to give him a free replacement and even upgrade his model and give him discounts and stuff. The customer service is pretty reasonable, I think, but that's probably because they use shady business practices like that bait n switch. If you are angry enough to complain about something, they're usually reasonable enough to do something about it to quell your rage and stop you from changing to rogers for internet or telus for mobile phones.

Cheers. -Duncan

 

[Subsonic Chronic]

Always remember: the squeaky wheel gets the oil.

If you make a big enough fuss over something, then they're gonna do something about it.

When I worked tech support for Look, it was always the people who were total asses on the phone who got the best service as far as account credit and other benefits when service were down.

Pete

 

[stir-fry]

^^ this is very true. Everytime i call Rogers for tech support, I throw a shit load of curses into everything I say, and basically talk like a drunken sailor.

I always get the right level of tech support on the phone, and they always find a quick remedy to my problem.

hell, if you have trouble cursing and what not, maybe you should get as drunk as a drunken sail0r before you call them.