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Are those pop-up chat thingys on business websites people or machines?

Discussion in 'Technology' started by alexd, Sep 30, 2010.

  1. alexd

    alexd Administrator Staff Member

    So I was on the intuit website and also the bell website and these 'friendly' pop up chat windows pop up claiming to be "live chat" where you can ask questions about their products or services.

    Are real people behind the chat windows or is it automated machine support? Is it some kind of intelligent machine function drawing answers from a database? Or is it same guy named Raj in Bangalore?
  2. Wiseman

    Wiseman TRIBE Member

    It's real people. Although the first popup window asking if you want to chat isn't. Whn you start chatting a real person is talking to you.

    They do rely for the most part on copy paste from scripts and knowledge base articles so it may seem like a machine but they are real people.
  3. acheron

    acheron TRIBE Member

    Yet another web feature the business community cribbed from the porn industry.
  4. Wiseman

    Wiseman TRIBE Member

    It actually is a great cost-savings for the company using it as most of the time the chat agent is engaging in multiple chats at the same time (which is part of the reason you get delayed responses).
  5. KickIT

    KickIT TRIBE Member

    And nobody can hear that they're from India.

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