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Apple Store FURY

T

TRO

TRIBE Member
Apple geniuses broke my iphone!

So I went in to the eaton centre iphone to get replacement headphones which went ok. I mentioned that me phone is having some dropped calls issues and the genuis ran a diognostic. he reported back that there is something wrong with the firmware and that he would do a restore. which I said sure

he came back ten minutes later and said that my phone was locked to another carrier and that I have to go unlock it to get it working again....

MY PHONE WAS WORKING PERFECTLY FINE WITH THE GODDAMN MOST RECENT UPDATE...

I explained this to him he passed me off to the spikey haired tattoo wanna be uber geek who basically said that they shouldnt even be helping my phone in the first place because it was an apparent unlocked "illegal" phone...

the funny thing is...THE SAME APPLE STORE GAVE ME THIS IPHONE 3GS AFTER I TOOK IN MY IPHONE 3 G COMPLAINING ABOUT A MALFUNCTION 3 WEEKS AGO!!!!!!!

Now, I can't unlock my phone myself cus it's giving me problems not to mention I am without a phone.

tribe please help what the shit is this crap!
 
Alex D. from TRIBE on Utility Room
acheron

acheron

TRIBE Member
You might want to head back in there with the paperwork showing them the phone came from them in the first place - they will support it once you establish proof it came from them.
 
T

TRO

TRIBE Member
acheron said:
You might want to head back in there with the paperwork showing them the phone came from them in the first place - they will support it once you establish proof it came from them.
Click to expand...

being the tree hugger I am the chick who gave me the phone initially gave me the paper free option but took my email down wrong and I never got a recipt
 
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E

Eclectic

TRIBE Member
Secret to deal with any customer service "issues" with big business

1. Raise a big enough stink.
2. Speak to "supervisor/manager"
3. Profit.
 
M

Maui

TRIBE Member
TRO said:
being the tree hugger I am the chick who gave me the phone initially gave me the paper free option but took my email down wrong and I never got a recipt
Click to expand...

If you were a real tree hugger you wouldn't be buying apple products.

Somethin fishy here, nevermind the "paper free option"?! whaaa?
 
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K

kat

TRIBE Member
TRO said:
being the tree hugger I am the chick who gave me the phone initially gave me the paper free option but took my email down wrong and I never got a recipt
Click to expand...

the store would also be able to tell if you bought your phone from that location
 
S

SmoothOperator

TRIBE Member
I'm thinking of taking my iphone 4 in to get the battery checked. It started off great but lately it's been dismal. Hope I don't experience anything like this.
 
djglobalkiller

djglobalkiller

TRIBE Promoter
i think i walked by an iphone repair place on college st just west of bathurst yesterday... remember seeing express fixes..

maybe google them and see if they can help
 
acheron

acheron

TRIBE Member
so you paid cash? they didn't get your name? anything to record who you were and your connection to the device? You didn't register it via applecare?
 
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T

TRO

TRIBE Member
No.

I came in with an 8 Gig 3 g...there was an issue with it...the chick looked at the phone..then checked to see if it was under warrenty which it was and gave me an iphone 3gs 16...NO CHARGE basically an equipment swap.
 
K

kyfe

TRIBE Member
TRO said:
No.

I came in with an 8 Gig 3 g...there was an issue with it...the chick looked at the phone..then checked to see if it was under warrenty which it was and gave me an iphone 3gs 16...NO CHARGE basically an equipment swap.
Click to expand...

I know for a fact apple does paperwork for everything, so there is a hole in your story pertaining to your innocence.

it's alright if you don't want to get into it but just understand your story as presented has no merit
 
Krzysiu

Krzysiu

TRIBE Member
I went to school with a couple of the geniuses (genii?) at the Eaton Centre location. I know they talk a lot of "pour water on it" but they wouldn't deliberately go out of their way to fuck it up. They take their mac super-stardom pretty seriously.

The floor staff, however, are a rotating posse of jokes in blue shirts.
 
T

TRO

TRIBE Member
kyfe said:
I know for a fact apple does paperwork for everything, so there is a hole in your story pertaining to your innocence.

it's alright if you don't want to get into it but just understand your story as presented has no merit
Click to expand...

there is a paper trail if they scan the serial number I signed electronically on a suped up iphone.

I want them to trace the phone back I encourage them
 
M

MoFo

TRIBE Member
Dude, who doesn't get a receipt? lol
The paperless option still uses power and energy. And she still had to write down your email on a piece of paper.

I feel like there's something missing here. I'm intrigued!
 
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Dirty Girl

Dirty Girl

TRIBE Member
cant you stalk the store and watch for the tree hugger chick and hope she remembers you and then get her to help you.
I dont even know what jailbroken or locked is so ....
I would just go back to the place and hope you get someone else and try again.
did you pay cash or credit card for the initial phone? there should be some record of your initial purchase and the then warranty swap for the new phone.
Id just go back and try to find someone over the age of 30 to help you.
 
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